Effective date: February 27, 2026
This policy applies in addition to any non-waivable rights under applicable consumer law. Where local law grants cancellation, withdrawal, or statutory remedies, those rights prevail.
Because CWYN products are delivered digitally, purchases are generally final except in the cases below and where law requires otherwise.
Email support@cwyn.com with subject “Refund Request” and include your order ID, purchase email, and issue summary. If payment disputes are already open with your bank/processor, include that reference so we can coordinate response timing.
CWYN reserves the right to deny or limit refunds in cases of abuse, fraud, chargeback manipulation, or materially misleading claims in support submissions, to the extent permitted by law.
For digital content made available immediately, customers in applicable regions consent to immediate performance and acknowledge withdrawal rights may be lost once access begins.